Privacy Notice

This is a Privacy Notice of Elliotts School, and a public document available to anyone and applies to all customers of Elliotts School of Motoring, to explain how the organisation collects and processes personal information in order to conduct its normal business activities as a driving school.

This privacy policy will inform you on what personal information we hold about you and how we use any personal information we collected. We collect information about you when you use any of our services or when you visit our website


Who we are

Elliotts School of Motoring is the Data Controller whose head office is located at 22 Hockley, Nottingham, NG1 1FP, Tel: 0115 9220221. The company Data Protection Officer can be contacted at info@elliottsschoolofmotoring.com. We currently operates and manage a numerous franchisees across Nottingham, Nottinghamshire, Derby and Derbyshire


Information we collect about you

We hold personal data such as your

  • Full names,
  • your contact details (phone, email or correspondence address)
  • records of any transactions you made with us
  • proof of your identity / photo ID/ driving license (provisional or full).
  • National Insurance number (employment)
  • Banking details if you pay for service by Direct Debit.
  • Debit or credit Card details if you pay by any payment by debit or credit card
We may also collect from you includes:
  • information for safeguarding of staff.

We collect information about you when you:-

  • Request any of our services, customer surveys done voluntarily; you giving us feedback or make a complaint;
  • Make an application for driving lessons, through our web form, over the telephone or when you visit our office;
  • Make an application for employment and become a paid member of staff;
  • Make an application for volunteering and become a unpaid member of staff;
  • Make an application in becoming part of our company such as a franchise/driving Instructor
  • Make an application in becoming part of our company such as a training driving Instructor

We also process personal information collected via our CCTV systems on board instructors car and we monitor and collect visual images for security reasons, such as in the prevention and detection of crime, Staff safety and monitoring purposes.

All telephone calls made to our office may be recorded and are used to support staff development and improve the services that we provide to you.

We may receive information about you from other agencies such DVLA, Local Authority, the Police or National Health Service.

The way in which information about you are used

We use your personal information to

  • enable us to provide you with driving lessons and to communicate with you and meet your needs.
  • so to ensure that we meet all our legal and statutory duties such as those which apply under the Equality Act 2010.
  • help us with crime prevention and the prosecution of offenders and to protect individuals from harm
  • Provide you with appropriate support
  • Assess your suitability for a job vacancy or to assess your suitability to become a member of our organisation, as franchisee or driving trainee driving instructor.

Sharing your information

  • We only share your personal information with the instructor that is assigned to you
  • Where this is necessary we are required to comply with all aspects of (General Data Protection Regulation (GDPR)
  • We will not share your information with third parties for marketing purposes.

Transferring information oversees

  • We do not transfer any personal information outside of the EEA.

How long do we store information

Any information we collect is stored until you have passed your test or havent been having lessons for approximately a years or when you advised us that you no longer interested in doing lesson. When you pay by debit or credit card we process your information direct to terminal and merchant receipt is kept until the payment is confirmed within the company account.


Your rights to access data

Any requests for information must be made in writing and include proof of your identity.

If we consider that your request is unfounded, asking for too much information or it is information we have previously provided then we may charge a reasonable fee for this or we may refuse to respond to you.

If we refuse to respond to your request, we will advise you of our reason with one month of your request.

You have the right to appeal to the Information Commissioner s Office or to seek a judicial remedy.

You have the right to withdraw consent for the use of your information at any time; however this may affect the service that we are able to provide you

  • we need to have access to information you provide in respect of any driving or employment or franchise application

If you believe that the information we hold on you is incorrect then you should notify us and we will arrange to have the information corrected within one month of you telling us.

We will also inform anyone else who we have provided this information to.

You also have an additional right to have a copy of any information that you have provided to us to use elsewhere.


What we would also like to do with the data

We don't normally do the following, however:-

  • We may wish to contact you from time to time on independent researches or to provide you with specific advice our future services.
  • If you have consented to receive marketing, you may opt out at a later date.
  • You have the right to stop us from contacting you for marketing purposes.
  • If you no longer wish to be contacted for marketing purposes, please contact the organisation